Effective Date: [01/01/2023]
At Servitaxi, your safety and satisfaction are our top priorities. We strive to ensure a secure and reliable transportation experience for all our users. To achieve this, we have established the Servitaxi User Safety Policy to guide and inform our customers on key safety practices.
1. Review the Driver’s Profile
Before your ride, take a moment to review your driver’s profile. The profile provides essential information to help you make an informed decision:
- Customer Reviews: Read what other passengers have said about the driver. Verified reviews are from passengers who used Servitaxi, while unverified reviews may be from external sources. Pay attention to how drivers respond to reviews, as it reflects their customer service.
- Driver’s Information: The driver’s profile offers a brief introduction to their business. You can find details like pictures of their vehicles, a business description, reasons for choosing their service, a link to their website, and their experience with Servitaxi.
- Driver Credentials: Some drivers may have special badges indicating their excellence and reliability, such as “Top Pro” for highly-rated drivers or “License Verified” for those with a verified license. We encourage you to choose drivers with these credentials for added assurance.
2. Ask Questions
We provide a convenient way to communicate with drivers without revealing your personal contact information. Feel free to ask drivers any questions or specify your preferences. Consider inquiring about:
- Pictures of their vehicles.
- References from previous passengers.
- Whether your journey requires any permits.
- If the driver plans to subcontract any part of the service.
You can also share images or schedule phone calls or in-person meetings with the driver to ensure your expectations are met.
3. Research
In addition to the driver’s profile, we recommend conducting additional research to ensure your safety. Resources such as the Better Business Bureau and web searches can provide valuable insights. You can also consult third-party resources like the Federal Trade Commission’s guide on hiring transportation services for further tips and information.
4. Plan Ahead for a Successful Ride
- Set Expectations in Writing: We encourage passengers and drivers to establish a written agreement that outlines key details of the ride. This agreement should include information about the service provider, the service description, the location, and the cost.
- Agree on Payment: Particularly for high-value services, we advise passengers to use secure payment methods. Avoid cash payments or wire transfers. Some state laws limit the upfront payment a driver can request, so be aware of local regulations. Consider making payments contingent on the completion of defined portions of the service.
5. Insurance, Permits, and Licensing
- Verify Insurance: We recommend reviewing your own insurance policies to ensure you are adequately covered in case of unexpected events during your ride. It is essential to check your insurance provider for information on coverage related to your journey. Additionally, passengers should verify the driver’s insurance coverage for added security.
- Permits and Licensing: The requirements for a driver’s license and permits may vary depending on your location and the nature of the service. Contact your local government to understand the specific licensing and permitting requirements. Please note that business licenses and occupational licenses are not the same, and we only recognize occupational licenses as qualifying for a license badge. Some drivers may operate under an associate’s license, and we may verify this on the driver’s profile.
We understand that the regulatory landscape can be complex, and we encourage passengers to verify a driver’s occupational license through online resources and relevant state or federal authorities when applicable.
6. Federal Requirements
In certain cases, federal regulations may apply. For example, some types of transportation services, like interstate movers, may require licenses from federal agencies. Ensure compliance with any federal regulations when relevant.
Your safety is our priority, and we appreciate your cooperation in following these guidelines to make your Servitaxi experience secure and reliable. If you have any questions or concerns related to this User Safety Policy, please contact us at [servitaxihouston@gmail.com]. We are available to assist you 24/7.